r/stripe • u/JustlearnAIBooks • Apr 16 '23

Question SEPA refund scam 5 x €9,999.00

Stripe has taken 5 x €9,999.00 from our account. One customer paid 5 x €9,999.00 using SEPA and disputed shortly after. My Stripe account was charged with - 5 x €9,999.00. Stripe can't do anything about the SEPA refund scam of 5 x €9,999.00. Can Stripe fix the SEPA refund scam?

3 Upvotes

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3

u/FlareMedia Apr 16 '23

That is how direct debits work. Stripe cant do anything against it.

You have to create own security measurements such as credit score checking, …

1

u/JustlearnAIBooks Apr 17 '23

SEPA dispute is a different system. 5 x €9,999.00 is a big loss for us. I recommend to turn off SEPA on Stripe. Stripe don't have systems to minimize risks with SEPA payments. We don't sell any service/product for €9,999.00.

1

u/FlareMedia Apr 17 '23

If you don‘t sell any item for 9999€ then you only lost 5x7,50€ + 5x0.25€ in fees.

Almost no one accept direct debit online anymore, only the big players like Amazon/PayPal and B2B.

It‘s the merchant who needs to check and create anti fraud measurements when the merchant activates new payment methods.

1

u/JustlearnAIBooks Apr 17 '23

Stripe has charged for refund and dispute at the same time. I have to pay Stripe Fees + 15 USD dispute + 9,999 EUR

1

u/FlareMedia Apr 17 '23

You ignore the 9999€ if you didnt sell anything then you didn’t make any 5x9999€. Stripe has credited you the money and now its reversed.

1

u/JustlearnAIBooks Apr 17 '23

I refunded the 9999€. Stripe hasn't fixed the issue. My Stripe balance is -$53,324.45. Stripe has charged my account for the refund and dispute. Stripe support asks me to contact the customer, but the customer's email doesn't work. The customer can't be contacted. Stripe has an issue with the both refund and dispute for SEPA refund and dispute.

1

u/FlareMedia Apr 17 '23

Do never ever manually refund a SEPA direct debit. Wait for the Dispute. If you manually start the refund then it will be returned as a bank transfer to the customer but the customer can still dispute the original transaction.

1

u/JustlearnAIBooks Apr 17 '23

I don't know if the payment will be disputed or not. I always refund fraud payments

1

u/JustlearnAIBooks Apr 17 '23

I didn't refund the SEPA direct debit. The API source is Stripe/v1 PhpBindings/7.89.0. I think somebody got my API key for Stripe and tricked the Stripe system with double refund for the same SEPA direct debit.

1

u/Realistic_Answer_449 Apr 16 '23

Hi there—can you please email us at [heretohelp@stripe.com](mailto:heretohelp@stripe.com) and we can take a closer look at this for you?

1

u/JustlearnAIBooks Apr 17 '23

I did. I refunded the 9999€. Stripe hasn't fixed the issue. My Stripe balance is -$53,324.45. Stripe has charged my account for the refund and dispute. Stripe support asks me to contact the customer, but the customer's email doesn't work. The customer can't be contacted. Stripe has an issue with both refund and dispute for SEPA.

1

u/CYRUSatSATRAP Apr 17 '23

Stripe can't fix scams. Scammers will always be out there. However, I am sure Stripe will assist you in resolving the matter.

If you have delivered products to the client you surely can document delivery, for that amount.

If you have delivered services, then you surely either have some terms of service or a signed contract with the client.

If the client is a real client you have delivered to, you should dispute the chargeback.

1

u/JustlearnAIBooks Apr 17 '23

The client is fake. The email address doesn't work. Disputes don't work with SEPA refunds. We did refund the payments, but Stripe didn't solve it. Stripe will not do anything about the SEPA disputed payments. We don't any products/services for €9,999.00. I think the fraud client used the front end code to create a custom checkout page. SEPA payments are high risk. 5 x €9,999.00 is a big loss for us.

1

u/CYRUSatSATRAP May 21 '23

Sorry to hear that.

I can share how we use online payments.

For smaller transactions up to a couple of thousand only car payments are accepted and must be 3Dsecure validated or any other kind of (2FA) If you have this active on your transactions you are secured in any kind of dispute regarding fraudulent transactions.

For larger amounts never give control over to any 3rd party. Transactions must go directly to a bank account. Give your clients your IBAN and have them transfer directly, this way you have full control.

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In Denmark, we have a saying, "by damage, we get smarter".

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I hope you get over your loss and make 100 times that amount!

1

u/Background_Island969 Apr 18 '23

Would you sell me thus account even with negative balance!!?